Look for an Ford car repair
shop before you need
one and consider the following important factors:
Reputation: Ask friends or family members to recommend Ford mechanics
or repair shops that they like and trust. The local Better Business
Bureau will give you information on whether complaints have
been filed against a specific Ford service shop, the total number and whether
or not they have been resolved.
Ford Mechanic Qualifications: Ask the service manager if the
shop's mechanics have been certified by Ford or a professional
organization, such as Automotive Service Excellence (ASE), and
in which areas they have been certified, such as brakes, electrical,
etc. Look for Ford mechanics with good training
and credentials, updated knowledge and skill, proper tools and
equipment and experience working on your particular model automobile.
Warranty: If your Ford is covered by warranty, be certain that
the facility you select is authorized to perform Ford repairs
under the warranty. Work done by an unauthorized Ford repair
shop may void you warranty and be costly to you.
Appearance of Service Area: The work area should be clean, well
lit, organized and stocked with modern equipment and professional
Customer Service: Ask if the Ford repair shop
provides the customer services you desire, such as transportation
to and from work while repair work is being done, a loaner car,
evening and weekend hours or a discount for work done on Sunday.
Ford Car Repair Pricing: The cost for the same repair may vary greatly
from one shop to another. If you know what type of work is needed,
ask several Ford service shops for a written estimate.
What should you review when repairs are complete?
• Carefully review the completed invoice before you pay
the bill to be certain that all requested work was done, and ask
for an explanation of any changes or discrepancies.
• Request a written warranty or guarantee, if applicable,
and know what it covers.
• Ask for all replaced parts and save them until you are
sure that the Ford car repairs are satisfactory.
• Inspect and/or test drive the car in the parking lot
or on the highway, if that is where prior symptoms arose, to make sure the problem has been corrected.
• If possible, pay for Ford car repairs
with a credit card since, under certain conditions, you can withhold
payment if the repairs were not done correctly.
• Bring any Ford repair service problem to the shop's attention
as soon as possible, and give them a chance to correct any deficiencies.